Please find below some information that will help with making your booking.

Reservations and cancellations

To ensure your preferred appointment time we recommend you book ahead.

Spa hours are 10am – 6pm, 7 days a week, however opening times are happily extendable upon availability.

A $15 service charge applies for all guests on Sundays and Public Holidays. 24 hours notice of cancellation is required to avoid a full charge for the missed service. Cancellations of packages require 48 hours notice. Cancellations of group bookings require 1 weeks notice.

All treatments may be subject to availability.

Arrival time

Please arrive 10 minutes prior to your appointment time to fill in your consultation card.

If you are running late please advise reception as soon as conveniently possible, unfortunately late arrival may affect your treatment time.

Male Clients

Please let reception know if you prefer a firm massage so that the appropriate therapist is assigned to you. If you are booked in for a face treatment we do recommend that you shave a few hours before your treatment.

Pregnancy

We cater to the mother to be with special attention to keep you comfortable at all times. Pregnancy Massage is available as well as a large range of other specialised treatments (see the maternity menu for more information). During the first trimester it is recommended that you avoid all spa treatments. After this period please avoid steam, the outdoor spa, full body wraps and Hot Rock massage.

Never know what to wear?

Please wear comfortable clothing. Robes will be provided for your convenience. It is suggested that jewellery not be worn, as management accepts no responsibility for the loss of valuables.

Outdoor cabana treatments

Whilst all attempts to reschedule your appointment will be made, management accepts no responsibility for missed treatments due to severe weather conditions.

Special considerations

Please notify your therapist upon booking of any health concerns that may affect your treatment.

Etiquette

For the comfort of all please switch off mobiles and keep noise to a minimum.